Design For Dignity
Retail Guidelines
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What do we mean by ‘disability’?
What matters to customers with disability?
Designing for dignity
What are your responsibilities?
Guidance on premises
Guidance on Contact Centres
Guidance on online retailing
Guidance on customer service
Appendix
Jump to section:
What are your responsibilities?
Human Rights
Building Code of Australia
Australian Standards
Local Council Requirements
Heritage buildings
Who is responsible for what?
Practical applications
Dealing with issues
What are your responsibilities?
Local Council Requirements
These are also many and varied but include things like:
Local planning policies and guidelines.
Footpath dining/trading licensing policies.
Regulations on use of A-frame boards and advertising.
Australian Standards
Heritage buildings
