Guidance on customer service
References
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- Australian Bureau of Statistics, Survey of Ageing Disability and Carers (2012).
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- Australian Network on Disability, Beyond Recruitment Guide.
- Australian Network on Disability, Welcoming Customers with Disability Guide.
- Australian Standard AS 1428.1 Design for access and mobility: General requirements for access — New building work.
- Australian Standard AS 1428.2 Enhanced and additional requirements for access — building and facilities (Only in Public Transport buildings).
- Australian Standard AS/NZS 1428.4.1 Means to assist the orientation of people with vision impairment — Tactile ground surface indicators.
- Australian Standard AS 1735.12 Lifts, Escalators and Moving Walkways.
- Australian Standard AS/NZS 2890 Part 6 Parking Facilities.
- Australian Standard AS 1428.2 Enhanced and additional requirements for access — building and facilities (Non-public transport buildings).
- Australian Standard AS 1428.3 Requirements for children and adolescents with physical disabilities (Obsolescent).
- Australian Standard AS 1428 4.2 Wayfinding (Draft).
- Australian Standard AS 1428.5 Communication for people who are deaf or hard of hearing.
- Australian Standard AS 3745-2010/Amdt 1-2014 Planning for emergencies in facilities.
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