Design For Dignity
Retail Guidelines

Guidance on online retailing

Delivery

Shopping online can be of great benefit for people with restricted mobility who have more difficulty taking goods home from your physical store. Other people just enjoy the convenience. Having goods delivered home can pose issues for some people with the following impairments:

• Hearing: Can't hear doorbell. A solution is leaving a missed package delivery behind.
• Physical: Restrictions which make getting to the door more difficult.
• Vision: Missed package delivery cards are written on paper and cannot be read.

It is really important to give customers the ability to nominate delivery instructions.