Design For Dignity
Retail Guidelines
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What do we mean by ‘disability’?
What matters to customers with disability?
Designing for dignity
What are your responsibilities?
Guidance on premises
Guidance on Contact Centres
Guidance on online retailing
Guidance on customer service
Appendix
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Guidance on online retailing
What is the benchmark for accessibility
What is the right level
Working with your Information Technology supplier
Questions for the IT supplier or team
How do I determine if my site is A, AA or AAA?
How does the technology team know if we meet the requirements?
Delivery
Guidance on online retailing
How do I determine if my site is A, AA or AAA?
There are many providers that can assess the accessibility of your website. Two popular choices are:
Vision Australia
Media Access Australia
Questions for the IT supplier or team
How does the technology team know if we meet the requirements?